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Author
Language
English
Formats
Description
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing...
Author
Publisher
Wiley
Pub. Date
2013.
Language
English
Description
"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and...
4) Anomalisa
Publisher
Paramount
Language
English
Formats
Description
Michael Stone, husband, father and noted author, travels to Cincinnati to speak at a customer service conference. But once he's separated from the routine of his daily life, a chance encounter helps him to realize just what, and whom, he's been missing.
Author
Publisher
Harvard Business School Press
Pub. Date
c1997
Language
English
Description
Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors
A Wall Street Journal and Businessweek bestseller. Named by Fast Company as one of the most influential leadership books in its Leadership Hall of Fame. An innovation classic. From Steve Jobs to Jeff Bezos, Clay Christensen's work continues to underpin today's most innovative leaders and organizations.
The bestselling classic on disruptive innovation, by renowned...
Author
Publisher
HarperBusiness
Pub. Date
2010
Language
English
Description
"From the CEO and founder of a top Silicon Valley-based consulting firm, a powerful new book that challenges businesses to reconceive their approaches to time and technology--and win an unprecedented share of their customers' time, attention, and money"--Provided by publisher.
Author
Publisher
HaperPaperbacks
Pub. Date
c2011
Language
English
Description
"Watch out, Goliath. Jon Yates has a slingshot and he's teaching us how to use it."
-Amy Dickinson, New York Times bestselling author and America's favorite advice columnist
"Jon Yates gives consumers a great primer on how to solve their own customer service problems."
-Angie Hicks, Founder of "Angie's List"
Jon Yates, the Chicago Tribune's popular "Problem Solver," offers eminently practical, money-saving advice on how to become your own consumer...
9) The aisles have eyes: how retailers track your shopping, strip your privacy, and define your power
Author
Publisher
Yale University Press
Pub. Date
[2017]
Language
English
Description
By one experts prediction, within twenty years half of Americans will have body implants that tell retailers how they feel about specific products as they browse their local stores. The notion may be outlandish, but it reflects executives drive to understand shoppers in the aisles with the same obsessive detail that they track us online. In fact, a hidden surveillance revolution is already taking place inside brick-and-mortar stores, where Americans...
Author
Publisher
HarperCollins Leadership
Pub. Date
[2019]
Language
English
Description
"Harness the power of communities, both inside and outside of your organization, to drive value and revenue, activate your employees' and customers' talents, and create a highly engaged, loyal customer base. What if you discovered a blueprint that could grow your brand's reputation and loyalty, dramatically reduce customer service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers? Customer...
Author
Publisher
AMACOM, American Management Association
Pub. Date
c1992
Language
English
Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers*...
Author
Publisher
Harvard Business School Press
Pub. Date
c2003
Language
English
Description
Clayton M. Christensen is a professor of business administration at Harvard Business School. Michael E. Raynor is a director at Deloitte Research. Together, they outline an innovative plan that urges businesses to create disruption rather than fleeing from it. Named one of 2003's Best Business Books by Business Week, this book is a Wall Street Journal and New York Times best-seller.
Author
Publisher
AMACOM
Pub. Date
c2005
Language
English
Description
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...
