Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

"Technology changes almost constantly, increasing vastly in importance to businesses large and small. Now that video can be captured on smartphones and tablets, filmmaking and video production has become a more integral and invaluable part of any business's marketing strategy or even the cornerstone of the business. This comprehensive guide to building a career in video production and filmmaking takes a look at how to get an education in the field,...

"Key rainmakers at firms like McKinsey, IBM, and Deloitte report that 80 percent of their new revenues come from existing clients, not from new logos. Never Say Sell is a how-to guide for executives, account teams, and sole proprietors for growing exiting accounts and turning their one-and-done clients into a source of recurring revenue. Most providers will explain account growth by saying, "Do good work," arguing if they deliver value to clients,...

"In this ebook, we examine what federal agencies are doing to serve citizens. We explore where agencies are succeeding in improving citizen satisfaction, and where the pain points and challenges still plague federal officials/" --